Tag Archives: Client Intelligence

What to do with all this client intelligence?

By Margaret Felts Over my last two blog posts we have discussed how to best gather client intelligence and why. Here’s a quick refresher: “Conducting client interviews throughout the life of the project allows you to fix the issue before it is too late – when the project is complete.” Now that you have the […]

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What questions should you really be asking your clients?

By Margaret Felts Relationships with clients, owners, colleagues, and strategic partnerships are critical in this industry – no one can argue with this.  Measuring the strength of these relationships through client satisfaction surveys is the focus of this 3-part series.  This segment will focus on what questions to ask to get the feedback you really […]

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